Privacy Policy

Our philosophy is to keep your data as private and as secure as our own data. We use CaptionMe in our daily lives, so we care a lot about our data too. All these data are used for analytical purposes, in order to provide you with a better and personalized experience.

CaptionMe is designed to protect your information and enable you to choose what you share.

CaptionMe collects information about the way you use the app, such as what screens do you open the most, the time you spend on them.
CaptionMe uses this information to ensure and provide new services and features that will improve your app usage and make the entire experience more enjoyable.
In order to maximize the quality of your experience and to use the highest data security practices, we use third-party SDKs for the data processing, more specifically Google Firebase. You can read more information about how they process the data here:
Google Firebase: https://firebase.google.com/support/faq/

 

Before using CaptionMe application you are required to acquaint yourself with the Terms of Use (“Terms”) and this Privacy Policy (“Policy”). The Policy forms an integral part of the Terms and all definitions and names shall have the respective meaning defined therein. By downloading, installing, using or otherwise accessing CaptionMe application, you are expressing your acceptance and willingness to be bound by the Terms, including the Policy. We refer to all of these products, together with our other services and websites as “Services” in this policy.

This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

Service provision

You acknowledge that CaptionMe (“Provider”) may, as a data controller, process your personal data in a scope specified hereunder as necessary for the performance of a contract arising out of these Terms. The purpose of this personal data processing is service provision which includes ensuring CaptionMe features and providing support. Minimum scope of your personal data required for a conclusion of a contract with the Provider and setting up and keeping your CaptionMe account include your language and subscription details. Provision of other personal data is completely voluntary and therefore the scope of the data being processed by the Provider depends mainly on the CaptionMe features you want to use. All personal data categories mentioned above in this section can be hereinafter referred to as “Personal data”. The Personal Data will be processed by the Provider for the purpose of service provision until you delete it or until you or the Provider will terminate the Agreement.

Information we collect automatically when you use the Services

CaptionMe does not collect any personal data. CaptionMe only collects metadata for analytical purposes, for example, to define our roadmap or to find a way to speed up transcription process, if we see that it is taking too long. Your data stay on your device and are synced only with your consent through iCloud, where only you can have access to them. Data Sync is provided as a FREE feature. In order to provide personalized support or special offers, CaptionMe may request your contact data (email, telephone number). You agree that you provide all these data voluntarily. You can optionally subscribe to our newsletter and unsubscribe as well. You agree to provide accurate, truthful, and current Personal Data and keep it up to date. We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services. Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; how much you use them. Device and Connection Information: We collect information about your phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services. You can always opt out of analytics.

Information you provide us

App content you provide us for inspection and debugging: If you are facing issues using our Services, we may request you to provide us with more information about your data. Since data are stored on your device, it might happen that they can get corrupted, thus making the app behave in an unexpected or unintended way. If we do not resolve the bug or cannot reproduce it, we may request you to provide a copy of your data to test run them on our testing devices. You choose to do so or not, it is up to you. If you want to help us identify and fix your bug faster, you can send a protected copy of the requested files. Please create a password-protected zip archive and send it over to us. You can send the password in a separate email after that.

How we share your information

The Provider may appoint third parties – data processors to perform some of the personal data processing operations, however only for the purposes specified in this Policy, on a basis of a written agreement and under statutory conditions. Otherwise, the Provider does not transfer or disclose your Personal Data to any third parties unless you have consented otherwise under this Policy or initiated the disclosure or except as required by the applicable laws. For example, we use Fabric and Google Firebase for app analytics and crash reports, so we can offer you new features and understand app usage. Sharing your data with other users of CaptionMe is completely under your control. You hereby agree that CaptionMe may use the Personal Data provided by you to send commercial offers and communication with respect to CaptionMe, related services or services of business partners associated with CaptionMe. For example, if you register for our newsletter, we use MailChimp for our email campaigns. Or if you send an invitation to a friend, we use Branch.io to attribute that install to you and award you the reward.

Information, correction and deletion

You hereby acknowledge that you are entitled to withdraw your consent for collecting your Personal Data at any time, you have the right to access, correct, or discard your Personal Data or remove them if misleading. Furthermore, you are entitled to contact the Provider in writing with any complaint concerning the processing of your Personal Data. Your consent to the processing of your Personal Data may only be withdrawn by sending a written notice to the address of CaptionMe. You can send us a request at skyhigh.sales@skyhighapps.com.

Delete your data

Personal Data is being processed while you use the CaptionMe and until your consent to the processing is withdrawn and the are completely deleted from your devices. In case you are using Data Sync, you need to delete your data from your iCloud account as well. CaptionMe is built with your privacy in mind, that is why you can request us to completely delete everything we collect. On our end, we don’t have access to any of your financial data, but we can have your email address or phone number if you contacted us. Just send an email at skyhigh.sales@skyhighapps.com and we will process your inquiry. The data deletion process has 2 phases: – Data deletion on device & your personal cloud instance – Data deletion manually with a request sent to us You can delete all your historical financial data by removing the app from your device. Or if you use multiple devices, by removing the app on all devices. Then you can send a data deletion request and we will remove all your contact data.

Payment information

CaptionMe does not store or share any of your payment information. If you buy a Pro package or subscription service, everything is processed by the App Store. If the payment is successful, we get a confirmation from the app store servers and unlock the bought package.

Location

Some of the upcoming/existing CaptionMe features may access and collect your current location data, including GPS coordinates or other similar information regarding the location of your device. Some features of CaptionMe may not function properly if the use of location data is blocked or disabled.

Technical and Anonymous Data

We collect technical and anonymous data to ensure that the app is crash free and to eliminate all bugs as soon as possible. These data include but are not limited to information about your mobile device and system, internet connection or your use of CaptionMe application. The purpose of the collection of technical data is to ensure quality, increase your comfort and further analyze and develop CaptionMe and related services. You can opt-out of analytics anytime inside the app. You also agree that CaptionMe may anonymize and collect your age and sex data in connection with the data you enter or upload to the CaptionMe application and use it for the purpose of anonymous analyses and statistics. Both, technical and anonymous data, are stored separately from the Personal Data and cannot be linked back to you in any way in order to identify you. You agree that the anonymous data may be disclosed or sold to third parties, including outside the territory of the European Union.

Data security

Your Personal Data is stored on your devices. CaptionMe does not have access to them. However, you agree that in the future CaptionMe may decide to transfer your Personal Data abroad, including outside the territory of the European Union, and store it and process it with a help of cloud services provided by Amazon, Microsoft or Google. In that case, your Personal Data is always transferred from you to the servers using secure SSL connections. You acknowledge, that even CaptionMe uses all standard security measures, the security of your Personal Data and other information can’t be guaranteed.

How to access and control your information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations. Personal financial data. You have total control of your data. You can delete them by deleting the app. Analytics metadata You can opt-out analytics inside the app, Analytical metadata collected will be deleted automatically after a certain period of time. Contact information If you subscribed to our newsletter or contacted us via email or via our support system, please send us an email at skyhigh.sales@skyhighapps.com. We will process your request accordingly.

Data security

Your Personal Data is stored and processed automatically in the electronic form on secure servers with firewall protection and physical security measures. You acknowledge, that even Provider and other data processors use all standard security measures, the security of your Personal Data and other information can’t be 100% guaranteed.

Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy. If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.

Contact Information

skyhigh.sales@skyhighapps.com